Privacy Policy

This Privacy Policy explains how calm-craft collects, uses, discloses, and safeguards your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

• Personal identification information such as your name, email address, and postal address when you submit enquiries or request quotes
• Property information relevant to assessing your energy needs, including address, property type, and current energy consumption
• Technical information including your IP address, browser type, operating system, and browsing patterns when you visit our website
• Communication records including correspondence with our team regarding projects or enquiries

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information about our services
• Prepare quotes and proposals tailored to your property and requirements
• Coordinate site assessments and installation activities
• Communicate important information about your project or ongoing maintenance
• Improve our website functionality and user experience
• Comply with legal obligations and regulatory requirements

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service partners directly involved in delivering your project, such as installation teams and equipment suppliers
• Professional advisors including accountants and legal counsel bound by confidentiality obligations
• Regulatory bodies when required by law or to comply with legal processes
• Successors in the event of a business merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access protocols.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project records are typically retained for seven years following completion to support warranty claims and regulatory compliance.

Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to processing of your information for direct marketing purposes
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia

Last updated: January 2024